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Returns and Refund Policy

Returns:

Piyax offers a hassle-free experience with returns, click here to start your return!

Return Policy

  • Item must be returned within 45 days from the day you've received your order, transit times are not included within this time

  • The turnaround time for funds to be returned to a bank account will be 5-7 working days after the return has been approved.
  • Piyax currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.

  • Item must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you

  • We cannot accept underwear or socks for hygiene reasons - no exceptions

  • Items covered in animal/human hair will not be accepted

  • All items are thoroughly inspected before any action is taken

  • Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet

  • Any items bought in conjunction with an offer (e.g. 2 t-shirts for £XX) can only be returned to exchange for a like-for-like item unless all items are included in the offer are returned

  • The returned parcel is the customer's responsibility up until Piyax has acknowledged that the package has been received into our warehouse

Any returns received without a returns form included in the package will be refunded for the full amount.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.  

Any items purchased at an exhibition can only be returned for a like-for-like product or store credit, we will not be able to provide a cash refund.

Refunds: 

All refunds are to be made to the account used to pay for your original order. 

  • The turnaround time for funds to be returned to a bank account will be 5-7 working days after the refund has been approved.

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